Lots of improvements and fixes in the coming patch. For some reason, the EU web-site is mysteriously silent about this update, but the details are available at the US herald:

http://herald.warhammeronline.com/warherald/NewsArticle.war?id=338

PARIS, France, Sept, 30th, 2008 -- GOA (FRANCE TELECOM): in breaking news today GOA, a leading provider of online gaming platforms, admitted to breaking the hearts of millions of gamers by completely cocking up the patch distributions for Warhammer Online. Engineers at GOA blamed the outages on stunties who have been waging a bitter war in reactoin to the excessive facial hair they are born with.

They're also revising the way their chat system works. If you want to give your feedback on how you think it could be improved, reply to Mark's thread here (and don't suggest item-linking, as they already have that planned):

http://www.warhammeralliance.com/forums/showthread.php?p=1880367